Telecoms

Office phone system & Collaboration tools

Our flagship office phone service – Wildix – is the swiss army knife of the business communications world.  From a simple landline -> mobile connection through an office PBX to a full Call Centre solution, Wildix handles it all reliably, economically, and flexibly.

For the office, Wildix offers all the features required to handle your calls with care; Hunt Groups. Time-of-Day routing, Voicemail, Call Hold & Transfer, Announcements, Call Recording, Voice Menus and a dedicated set of desk and walkabout handsets.  Add a mobile app, a phone in any web browser, chat, file transfer, video calling, video conferencing, SMS, fax and integration with your website and you have a powerful solution that will enable you & your team to connect with your customers – and each other – like never before.

Call Centre

We provide a variety of call centre solutions for our customers that are tailored to fit their needs. A simple inbound solution presenting a menu to guide callers to the right agent together with call queues, a wallboard and reporting.

Our MyInbound service provides a hugely-scalable inbound solution capable of handling thousands of calls concurrently with multiple queues, wallboards, advanced reporting, failover, time-of-day routing, call recording and more.

Our MyDivert service offers the simplest solution of all – a landline number seamlessly diverted to one or more mobiles.

Collaboration

When it comes to connecting you and your team to your customers, our Collaboration service is unbeatable. Working from the device of your choice – web browser on a computer, desk phone, mobile app or tablet – Collaboration enables your team to see each other’s availability, message each other, share files back and forth, make & receive calls, send & receive faxes & SMS messages, chat with visitors to the website and run video calls & conferences.  When run with our integration tool, they can also click-to-dial from a web browser or CRM.

Leased Lines & Broadband

Our static internet connections offer a robust, responsive and economic way to connect your business to the internet.  We offer leased lines with speeds from 500 megabit up to 10 Gigabit (10000 Megabit) to ensure your connection will always have the capacity to support your business.  We offer enhanced security, site-to-site connections, VPN connections and full private WAN (PWAN) connections.
We also provide broadband connections for less demanding sites such as small offfices, home offices, shops factories & warehouses.  These are built on top of BT OpenReach’s fibe optic network and offer exceent value and reliability.  
All our connections are carefully monitored and managed 24×7, feeding straight into our help desk so you don’t need to call anyone for support. 

Wireless Internet, Mobile and Satellite Data

Our wireless point-to-point (“WISP”) connections and 5G/4G routers provide connectivity where traditional wired or fibre connections cannot reach, or where a mobile rather than fixed connection is necessary.

For locations beyond the reach of the mobile networks , our StarLink connections offer a good-value and responsive connection.

All our connections are carefully monitored for speed and reliability and any events feed directly into our help desk for anyalysis, meaning you don’t need to be calling anyone for help.

Microsoft Teams

We seamlessly integrate Microsoft Teams with the UK telephone network, enabling you to make & receive calls within the Microsoft Teams app, making it a single point for you and your team to connect.