Safeharbour Support Limited Terms & Conditions of Trading
1. Introduction
1.1 These Terms & Conditions (“Terms”) govern the sale and supply of goods and services by Safeharbour Support Limited, registered in England and Wales, having its registered office at Fairbairn House, Higher Lane, Plymouth, PL1 2AN (the “Company”).
1.2 By placing an order with the Company, you (“the Customer”) agrees to be bound by these Terms.
1.3 The Company reserves the right to modify or amend these Terms at any time. Any changes will be notified to the Customer, and the new Terms will apply to orders placed after the date of notice.
2. Orders and Acceptance
2.1 All orders placed with the Company must be in writing (via email, website, or other agreed means).
2.2 The Company’s acknowledgment of receipt of an order does not constitute acceptance of the order. Acceptance is confirmed once the Company dispatches the goods or provides services.
2.3 The Company reserves the right to refuse or cancel any order at its discretion.
3. Prices
3.1 The prices of goods or services will be as quoted by the Company, subject to any errors or omissions.
3.2 All prices are exclusive of VAT, which will be charged at the prevailing rate unless otherwise stated.
3.3 The Company may alter prices at any time without prior notice, but such changes will not affect any orders already placed.
4. Payment Terms
4.1 Payment for goods or services is due in accordance with the payment terms specified in the invoice.
4.2 Unless otherwise agreed, payments must be made within 30 days from the date of the invoice.
4.3 The Company reserves the right to charge interest on overdue amounts at the rate of 2% per annum above base rate.
4.4 The Customer is responsible for all bank charges or transaction fees associated with payments.
5. Delivery and Risk
5.1 Delivery times are estimates and are not guaranteed. The Company will not be liable for any delays in delivery.
5.2 Delivery will be made to the address specified by the Customer. The Customer must ensure that the address provided is accurate.
5.3 The risk in the goods passes to the Customer once the goods are delivered.
5.4 The Company will retain ownership of the goods until full payment has been received. The Customer must store the goods in a manner that ensures they are clearly identifiable as the property of the Company.
6. Returns and Cancellations
6.1 The Customer may cancel an order within 10 days of receipt of goods or the commencement of a service, provided the goods are unused, in their original packaging, and in resalable condition and the service has not incurred any unreasonable or expected costs to The Supplier.
6.2 The Customer must obtain a return authorisation from the Company before returning any goods.
6.3 Return shipping costs will be borne by the Customer, unless the goods are faulty or incorrect.
6.4 The Company will refund the Customer within 30 days of receiving returned goods in accordance with this policy.
7. Warranty and Liability
7.1 The Company warrants that the goods or services supplied are of satisfactory quality and fit for the intended purpose at the time of delivery.
7.2 The Company’s liability for any defects or damage to goods is limited to the repair or replacement of the goods, at the Company’s discretion.
7.3 The Company shall not be liable for any indirect, consequential, or punitive damages arising out of the supply of goods or services.
7.4 Nothing in these Terms excludes or limits the Company’s liability for death or personal injury resulting from its negligence.
8. Force Majeure
8.1 The Company will not be held liable for failure to perform its obligations if such failure is due to events beyond its reasonable control, including but not limited to, natural disasters, strikes, government regulations, or supply chain disruptions.
9. Confidentiality
9.1 Both parties agree to keep any confidential information disclosed during the course of the agreement in strict confidence.
9.2 This obligation shall remain in place even after the termination of the agreement.
10. Intellectual Property
10.1 The Company retains all intellectual property rights, including but not limited to copyrights, trademarks, and patents, related to the goods or services provided.
10.2 The Customer may not use, copy, or distribute any intellectual property owned by the Company without written consent.
11. Governing Law and Dispute Resolution
11.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Severability
12.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13. Entire Agreement
13.1 These Terms, along with any written agreements, quotations, or invoices issued by the Company, represent the entire agreement between the Company and the Customer, superseding all prior agreements or understandings.
14. Contact Information
For any inquiries or concerns regarding these Terms, please contact us